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New York 9/11 Museum and Memorial Tour

TourTruth score 7.3 out of 10

AverageTop 37% in New York City

43 reviews · Rated on 1 provider · How we score

  • New York City
  • Updated November 2, 2026

Explore Ground Zero with a guide connected to 9/11, then join a docent-led museum visit with skip-the-line entry.

About this tour

Understand the legacy of September 11 on a New York 9/11 Museum and Memorial Tour that pairs a thoughtful outdoor walk with a docent-led museum visit. At Ground Zero, hear personal perspectives from a guide with a connection to the events, then reflect at the Memorial before continuing inside the museum.

Your guided museum visit follows the walking tour, with skip-the-line entry included. Afterward, you can remain in the museum as long as you like. Choose the All Access option to add skip-the-line entry to One World Observatory; the observatory visit is not guided. The tour meets inside the Oculus, near the L'Arte del Gelato stand, and runs rain or shine. Museum entry includes a security checkpoint, and large bags must be checked.

Book this New York 9/11 Museum and Memorial Tour for a respectful, personal way to explore the site and its history. Upgrade to the All Access option to include the observatory.

Highlights

  • Hear personal perspectives on September 11 from a guide connected to the events
  • Walk through Ground Zero and visit the 9/11 Memorial
  • Explore the 9/11 Museum with a museum docent
  • Add skip-the-line entry to One World Observatory with the All Access option

What's included

Included

  • Skip-the-line entry to the 9/11 Museum
  • NYC guide with a personal connection to 9/11 for the Memorial walking tour
  • Museum docent-led tour
  • Skip-the-line entry to One World Observatory with the All Access option

Not included

  • Gratuities
  • Guided tour inside One World Observatory

Ratings on each provider

The ratings and review counts each booking site shows for this tour.

Important information

  • The outdoor walking tour takes place before the guided 9/11 Museum tour
  • A security checkpoint is required to enter the museum; large bags must be checked
  • You may stay in the museum as long as you like after the tour
  • Tours run rain or shine; cancellations for extreme weather may be rescheduled or fully refunded
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  • Meet inside the Oculus by the L'Arte del Gelato stand on the main level; look for a guide wearing an orange hat
  • The tour is suitable for all ages and covers the subject matter sensitively
  • Wheelchair accessible; strollers and service animals are allowed

Frequently asked questions

Where does the tour meet?

Meet inside the Oculus by the L'Arte del Gelato stand on the main level. Your guide will wear an orange hat.

What is the tour order?

The outdoor walking tour comes first, followed by the guided 9/11 Museum tour.

Can I stay in the museum after the tour?

Yes. You may stay in the museum as long as you like after the guided tour.

Is the tour suitable for children?

Yes. The tour is suitable for all ages, and the subject matter is covered sensitively.

What happens if severe weather cancels the tour?

Tours run rain or shine. If extreme weather forces a cancellation, you can reschedule or receive a full refund.

How this score is calculated

This score is based on one provider. Viator rates it 4.84 from 43 reviews. We place that rating among all Viator ratings and weight it by its review count. If the tour is found on another provider later, both ratings are combined.

How the score works and rating distribution in New York City
  • Each provider rating is turned into a percentile: the share of that provider's ratings it beats, weighted by review counts.
  • Listings on different providers are combined in proportion to their review counts.
  • Tours with few reviews are pulled toward the average until more reviews come in, so a handful of perfect reviews can't top the list.
  • The result is shown from 0 to 10: this tour scores 7.3. Top 37% in New York City means it ranks in the top 37% of tours in New York City by this score.

Provider rating distribution in New York City

How many tours in New York City have a provider rating at or below each value. The dashed line is this tour.

  • GetYourGuide
  • Viator

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