TourTruth score 9.5 out of 10
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New York City 9/11 and Ground Zero Walking Tour 2 hr
GoodTop 25% in New York City
198 reviews · Rated on 1 provider · How we score
- New York City
- Updated November 2, 2026
Walk Ground Zero with a live guide, hear stories of courage and survival, and explore the 9/11 Memorial Plaza on this 2-hour tour.
About this tour
Walk through Ground Zero and the 9/11 Memorial Plaza as stories of courage and survival bring this pivotal place into focus. On this New York City 9/11 and Ground Zero Walking Tour, a live guide uses large-format visuals to illuminate the events and people connected to the World Trade Center.
Hear about the heroism of New York City firefighters and the survivors of Stairwell B, including how 16 people endured the collapse of the North Tower. Learn the story of the so-called 9/11 surfer, who rode down with 88 stories of falling debris, and discover how the new World Trade Center was designed and built. The narrated walk lasts two hours and is limited to 25 adults, giving you room to take in the stories and ask questions. A portion of proceeds supports the nonprofit FDNY Foundation.
Meet at the Starbucks Café at 20 Dey Street, between Broadway and Church Street, and arrive 15 minutes early to check in. Optional preferred-access upgrades are available for the 9/11 Memorial Museum and One World Observatory; security screening applies. Choose this New York City 9/11 and Ground Zero Walking Tour for a thoughtful, guided look at the people and history behind the memorial.
Highlights
- Hear stories of firefighters and survivors of Stairwell B
- See large-format photos that bring the tour’s stories to life
- Learn how the new World Trade Center was designed and built
- Explore Ground Zero and the 9/11 Memorial Plaza
- Choose optional preferred-access upgrades for the museum or observatory
What's included
Included
- Narrated 2-hour walking tour with extra-large visuals
- All fees and taxes
- Preferred access to One World Observatory, upgrade available
- Preferred access to 9/11 Memorial Museum, upgrade available
Not included
- Gratuities, welcomed and appreciated
Ratings on each provider
The ratings and review counts each booking site shows for this tour.
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View on Viator
Viator
4.85 / 5 · 198 reviews
Important information
- Meet at the Starbucks Café at 20 Dey Street, between Broadway and Church Street
- Arrive 15 minutes before the tour to check in with your host
- Children must be accompanied by an adult
- Comfortable walking shoes are recommended
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- Wheelchair accessible; transportation options and all areas and surfaces are wheelchair accessible
- Infants and small children may ride in a stroller
- Service animals are allowed
- Museum or observatory options require security screening
Frequently asked questions
Where does the tour meet?
Meet your host at the Starbucks Café at 20 Dey Street, between Broadway and Church Street. Arrive 15 minutes before the tour.
How long is the walking tour?
The narrated walking tour lasts 2 hours.
What is the maximum group size?
The tour has a maximum of 25 adults.
Is the tour wheelchair accessible?
Yes. The tour is wheelchair accessible, including its areas and surfaces.
Are Museum and Observatory tickets included?
Preferred access to the 9/11 Memorial Museum and One World Observatory is available as an upgrade. Security screening is required for these options.
How this score is calculated
This score is based on one provider. Viator rates it 4.85 from 198 reviews. We place that rating among all Viator ratings and weight it by its review count. If the tour is found on another provider later, both ratings are combined.
How the score works and rating distribution in New York City
- Each provider rating is turned into a percentile: the share of that provider's ratings it beats, weighted by review counts.
- Listings on different providers are combined in proportion to their review counts.
- Tours with few reviews are pulled toward the average until more reviews come in, so a handful of perfect reviews can't top the list.
- The result is shown from 0 to 10: this tour scores 7.6. Top 25% in New York City means it ranks in the top 25% of tours in New York City by this score.
Provider rating distribution in New York City
How many tours in New York City have a provider rating at or below each value. The dashed line is this tour.
- GetYourGuide
- Viator
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