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New York City 9/11 Walking Tour with Museum and Observatory

TourTruth score 8.7 out of 10

Very goodTop 6% in New York City

69 reviews · Rated on 1 provider · How we score

  • New York City
  • 6 hrs 30 min
  • Updated November 4, 2026

Hear powerful 9/11 stories on a guided Ground Zero walk, then explore the museum and take in city views from One World Observatory.

About this tour

Walk through the World Trade Center Complex with a guide who brings the stories of 9/11’s heroes and survivors into focus. This New York City 9/11 walking tour traces the path of first responders and shares the remarkable accounts of Stairwell B and the 9/11 Surfer.

The guided walk ends at Memorial Plaza, where you’ll learn how the new World Trade Center Complex was designed and built. Then continue at your own pace inside the National 9/11 Memorial Museum, exploring photographs, personal accounts, and artifacts recovered from the wreckage. Your ticket also opens the way to One World Observatory. Ride the 47-second elevator to the deck, where HD displays reveal Manhattan’s transformation and clear-day views can stretch across four states.

With a live English-speaking guide for the walk and time to explore both landmarks independently, this New York City 9/11 tour pairs thoughtful storytelling with a sweeping view of the city. Book your visit to remember the past and see New York from above.

Highlights

  • Honor the heroes and survivors of 9/11 at Ground Zero
  • Hear how Stairwell B firefighters survived the towers’ collapse
  • Learn the story of the 9/11 Surfer and his escape
  • Explore artifacts from the wreckage at the 9/11 Museum
  • Admire Manhattan and up to four states from One World Observatory

What's included

Included

  • 2-hour guided walking tour of the World Trade Center Complex
  • National 9/11 Memorial Museum admission ticket
  • One World Observatory admission ticket

Not included

  • Gratuities

Ratings on each provider

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Important information

  • The 9/11 Memorial Museum and One World Observatory visits are self-guided
  • After the guided tour, you can visit the museum and observatory until closing time
  • Observatory entry requires airport-style security; waits can reach 20 minutes during high season
  • Meet at the Starbucks at 20 Dey Street, New York, NY 10007

Frequently asked questions

How long is the tour?

The experience lasts 6.5 hours, including a 2-hour guided walking tour.

Are the Museum and Observatory guided?

No. Both visits are self-guided after the walking tour.

How long can I stay at the Museum and Observatory?

You can explore both until closing time.

Is there a security check at the Observatory?

Yes. Airport-style security is required, and waits can reach 20 minutes during high season.

Where is the meeting point?

Meet at the Starbucks at 20 Dey Street, New York, NY 10007.

How this score is calculated

This score is based on one provider. GetYourGuide rates it 4.88 from 69 reviews. We place that rating among all GetYourGuide ratings and weight it by its review count. If the tour is found on another provider later, both ratings are combined.

How the score works and rating distribution in New York City
  • Each provider rating is turned into a percentile: the share of that provider's ratings it beats, weighted by review counts.
  • Listings on different providers are combined in proportion to their review counts.
  • Tours with few reviews are pulled toward the average until more reviews come in, so a handful of perfect reviews can't top the list.
  • The result is shown from 0 to 10: this tour scores 8.7. Top 6% in New York City means it ranks in the top 6% of tours in New York City by this score.

Provider rating distribution in New York City

How many tours in New York City have a provider rating at or below each value. The dashed line is this tour.

  • GetYourGuide
  • Viator

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