New York 9/11 Memorial Tour with Optional One World Observatory - Image 1
New York 9/11 Memorial Tour with Optional One World Observatory - Image 2
New York 9/11 Memorial Tour with Optional One World Observatory - Image 3
New York 9/11 Memorial Tour with Optional One World Observatory - Image 4
New York 9/11 Memorial Tour with Optional One World Observatory - Image 5
New York 9/11 Memorial Tour with Optional One World Observatory - Image 6

Photo 1 / 6

New York 9/11 Memorial Tour with Optional One World Observatory

TourTruth score 7.7 out of 10

GoodTop 21% in New York City

895 reviews · Rated on 2 providers · How we score

  • New York City
  • 3 hrs
  • Updated November 2, 2026

Walk Ground Zero with a local guide, reflect at the 9/11 Memorial, and optionally add panoramic views from One World Observatory.

About this tour

Walk through Ground Zero with a local guide whose personal connection to 9/11 brings the memorial’s stories into focus. This New York 9/11 Memorial Tour visits places shaped by the attacks and the city’s response, offering time to reflect as you explore.

Begin near St. Paul’s Chapel, which stood just a block from the Twin Towers and served as a rescue center and place for mementos after the attacks. Continue to the 9/11 Memorial and its immense waterfalls, where your guide explains the memorial’s meaning and shares stories of loss, resilience, and how New Yorkers came together. Then visit the Freedom Tower lobby for a self-guided experience and “Voices,” a film honoring the men and women of the Twin Towers and Freedom Tower.

Choose the optional One World Observatory upgrade at booking to ride the Sky Pod elevator 1,250 feet up for sweeping views across Manhattan and the New York skyline. The New York 9/11 Memorial Tour combines guided storytelling with space for quiet reflection. Meet your guide inside the Oculus and discover these powerful sites at a thoughtful pace.

Highlights

  • Reflect at the 9/11 Memorial’s vast waterfalls
  • Hear personal stories from a local guide connected to 9/11
  • Visit St. Paul’s Chapel, which stood a block from the Twin Towers
  • Watch the “Voices” film in the Freedom Tower lobby
  • Upgrade for panoramic views from One World Observatory

What's included

Included

  • Local guide sharing stories and personal connections to 9/11
  • Visit to Ground Zero sites
  • Self-guided Freedom Tower lobby visit and “Voices” film
  • Moment of reflection at the memorial waterfalls

Not included

  • Gratuities
  • 9/11 Museum admission; an on-site upgrade may be available depending on availability
  • One World Observatory admission unless selected as an upgrade at booking

Ratings on each provider

The ratings and review counts each booking site shows for this tour.

What reviewers mention

Themes that come up most in this tour's reviews.

Important information

  • Meet inside the Oculus, by the L’Arte del Gelato stand on the main level; look for a guide wearing an orange hat
  • One World Observatory admission is not included unless selected at booking
  • Children 5 and under are free with a paid adult ticket
  • Wheelchair accessible; transportation options and all areas and surfaces are wheelchair accessible
Show 5 more
  • Strollers and service animals are allowed
  • Comfortable walking shoes are recommended
  • Dress appropriately and bring layers in case of cold weather
  • Public transportation is available nearby
  • Street booksellers who approach you are not affiliated with the tour

Frequently asked questions

How long is the tour?

The tour lasts 180 minutes.

Is One World Observatory admission included?

No. Admission is included only if you select the upgrade when booking.

Is the tour wheelchair accessible?

Yes. The tour and its areas and surfaces are wheelchair accessible.

Are children allowed?

Yes. Children 5 and under are free with a paid adult ticket.

Where is the meeting point?

Meet inside the Oculus by the L’Arte del Gelato stand on the main level. Your guide will wear an orange hat.

How this score is calculated

This tour scores 4.84 on Viator and 4.69 on GetYourGuide. Ratings on these sites cluster near the top of the 5-star scale, so we compare each one with all other ratings on the same site before combining them.

How the score works and rating distribution in New York City
  • Each provider rating is turned into a percentile: the share of that provider's ratings it beats, weighted by review counts.
  • Listings on different providers are combined in proportion to their review counts.
  • Tours with few reviews are pulled toward the average until more reviews come in, so a handful of perfect reviews can't top the list.
  • The result is shown from 0 to 10: this tour scores 7.7. Top 21% in New York City means it ranks in the top 21% of tours in New York City by this score.

Provider rating distribution in New York City

How many tours in New York City have a provider rating at or below each value. The dashed line is this tour.

  • GetYourGuide
  • Viator

More Historical Tours in New York City

from $29

on Viator · GetYourGuide

Check availability